Exchange and Refund Policy

Seven-day exchange window

Exchange is allowed within 7 days of delivery. Items must be unused, unwashed and unworn, with the original tags attached, and in the same condition as received.

Hygiene exclusions

Underwear, swimwear and certain accessories cannot be exchanged for hygiene reasons unless the item is faulty, damaged or incorrect.

Availability and inspection

Exchanges depend on the requested size and product being available. 1313 FOG may refuse an exchange that does not meet these conditions after inspection.

Change of mind

Change-of-mind purchases are not refundable. An eligible size or product exchange may still be offered under this policy.

When refunds are supported

Refunds remain available for duplicate payments, failed debits confirmed by the payment provider, approved cancellations, wrong items, damaged items and defective products. Supporting photographs or other verification may be requested.

Refund destination and timing

Approved refunds are returned to the original payment method through Razorpay. The payment provider or bank controls the time needed for the credit to appear after processing.

Requesting support

Contact customer care with the order number, registered phone number, reason for the request and clear photographs where an item is wrong, damaged or defective.

Last updated: 31 July 2026.