Privacy Policy
How 1313 FOG uses your information and how to ask for help with your privacy.
Notice version: 2026-10-26
Prepared 26 October 2026; effective from publication.
Who handles your information
1313 FOG operates this store. Our existing business contact details and GSTIN are shown below. Use our privacy request page or customer care to reach the team about your information.
Accounts and signing in
We use your name, email address, mobile number and a securely hashed password, where provided, to create and protect your account. We send sign-in codes to the contact channel you choose. Verifying a new mobile number by OTP creates a customer account automatically. Codes expire and are not permission to send marketing.
Purchases, payments and delivery
We use the purchaser and recipient name, phone, email, delivery address, optional GSTIN, products ordered and payment references to process payment, deliver goods, issue invoices, handle exchanges and refunds, and provide support. Razorpay processes payment credentials; this store does not store complete card numbers, bank passwords or UPI PINs. Payment attempts can retain a copy of checkout information even if payment is unfinished. Saving an address for another purchase is optional.
Messages and optional newsletters
When you contact us, we use your name, email, optional phone, subject and message to answer and keep track of your enquiry. Please avoid sending passwords, OTPs, identity documents or unnecessary information about another person. Joining our newsletter is optional and separate from buying or accepting store policies. You can withdraw newsletter permission through an unsubscribe link or customer care. We retain minimal suppression evidence to avoid adding you again without fresh verified intent. Unsubscribing does not stop necessary order or security messages.
Technical information and security
Session cookies keep you signed in, remember your basket and protect form submissions. Security and hosting systems may record technical activity for account protection, fraud prevention, incident investigation and legal duties. Access to customer information is limited by staff responsibilities. Password hashing, access controls and encryption of configured payment secrets do not mean that every database field or backup is encrypted.
Why we process information
We use information you intentionally provide for the account, purchase or support service you request; permission for optional uses is recorded separately. We also keep information required by tax, security and other applicable law and for resolving legal claims. Accepting purchase policies is an acknowledgement of store terms and is not consent to unrelated marketing. Where processing relies on consent, you may withdraw it; if essential information is withdrawn, we may be unable to continue the related service. Withdrawal does not undo earlier lawful processing.
Who receives information
Authorised store staff and providers receive information needed for their work: website hosting, Razorpay payments, order delivery, email and SMS delivery, and accounting or legal support where used. To check a delivery area, our server sends the six-digit PIN to a PIN lookup service; it does not send your name or full address for that lookup. The website also loads Bootstrap resources from jsDelivr, whose servers receive the connection information needed to serve those resources. Social and map links contact those services when you follow them. Providers may also have their own legal duties. We disclose information to public authorities where lawfully required. Ask for a summary of relevant recipients for your information.
How long information stays
We keep account and saved-address information while needed for the service you choose. Some purchase, invoice, payment and security records must remain after account closure for tax, incident investigation, disputes or a legal hold. For example, GST accounting records generally remain for 72 months from the due date of the relevant annual return and longer where proceedings require it. Closing an account does not automatically remove these records or provider and backup copies. We restrict retained records to the remaining lawful purposes and explain applicable exceptions when answering your request.
Your choices and requests
Account holders and guests can ask for a summary of their information, processing and relevant recipients; correction or completion; consent withdrawal; account closure or eligible erasure; and grievance review. You may also submit a nomination or authorised representative request. We verify identity or authority proportionately through an existing verified contact channel where possible and do not routinely require identity-document uploads. A nomination request is reviewed; submitting it alone does not authorise access for another person. We provide a request reference and a way to follow up.
Grievances and escalation
Use the privacy request page or customer care and quote your reference when following up. Applicable consumer complaints must be acknowledged within 48 hours and redressed within one month of receipt; applicable SPDI grievances must be redressed within one month. The DPDP framework is being introduced in phases. Its substantive individual rights and Board complaint process are scheduled to commence after the period specified by the Government notification. When that process is in force, you may approach the Data Protection Board of India after first exhausting the store grievance process. Existing consumer and other legal remedies remain available.
Adults buying for children
This store is for purchasers aged 18 or older. An adult or parent can buy children's clothing using the adult's own contact and delivery details. A clothing size or age-range product label does not require a child's name, birthday or identity document. We do not offer child accounts or a service for collecting children's personal information. Do not submit a child's personal details in optional fields or messages; contact customer care if this has happened.
Language and notice changes
This notice is currently available in English. Contact customer care if you need help understanding it or would like Punjabi or Hindi assistance; availability of a translated response will be confirmed by the team. We keep earlier notice text for reference and record the version for new interactions. An older account or order does not by itself prove consent to a newer notice or to marketing.
Questions? Contact info@1313fog.com or +91 98584 00013.
Business address: #272, Near Gurudwara Sahib, Chak Fateh Singh Wala, Teh & Distt, Bathinda, 151101.